Return and Refund Policy

Return Instructions

If you are dissatisfied with your order for any reason, please email us within 30 days at info@cocojojo.com. If we cannot fix the problem, we'll send you a RML code to return your items. We do not offer a free return shipping label under any circumstances. Please send an email to info@cocojojo.com.

Important Return Requirements:

Please ship the products UNUSED and in the original packaging
The return must be postmarked within 30 days of the original ship date on your invoice
All pieces of the kit (including the free gifts) must be included with your return to receive a refund
Please include your full name and order number and RML code
Shipping fees are not refundable
Be sure that all the return products are very well packed and sealed

Return Address:

Cocojojo LLC,

3109 S. Main St.

Santa Ana, CA 92707

USA

You will be refunded within 48 hours of receiving your parcel after reducing the restocking fees. Be sure you want to purchase the item(s) before placing the order. Feverous orders delay other customer orders and cost us time and materials running up prices.

Can I make changes to my online order?

Because we pride ourselves in processing your orders quickly and efficiently, once your order has been confirmed, we can no longer cancel or modify your order. Please see our return policy for additional information.

Order Cancellation

The Company reserves its rights to cancel any order at its sole discretion by reimbursing the sums paid by the Client.

Nonreturnable Items

Items that are used, damaged or abused
Items that are missing parts
Non-defective special orders

Restocking Fee

Returned items are subject to 15% of the total amount as restocking fees. Restocking fees will be deducted from the refund amount before the refund is issued.

Does CocoJojo deliver internationally?

CocoJojo deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We hold the right to cancel any order.

We encourage potential buyers to request and review the necessary documentation we have available before placing an order. If our documentation does not meet the specific requirements they are looking for, we advise against making the purchase.

PLEASE NOTE: COCOJOJO IS NOT RESPONSIBLE AND WILL NOT PAY OR REIMBURSE CUSTOMS FEES, CUSTOMS RELEASE OR BROKERAGE. COCOJOJO DOES NOT OFFER ASSISTANCE WITH DOCUMENTATION OR COMPLIANCE REGARDING THE POLICIES OF COUNTRIES OUTSIDE THE UNITED STATES.

Applicable Law and Jurisdiction

The user accepts that any claim or dispute against them related to the payment of fees for COCOJOJO LLC service usage fall within the exclusive remit of the Court of Santa Ana in California.